Víctor Gutiérrez
Senior Software Engineer / Tech Lead at Zendesk
I build reliable, maintainable software with a focus on clarity and practical outcomes. Specializing in frontend architecture, AI-powered features, and platform integrations.
Current Role
Zendesk
Dec 2021 – PresentSenior Software Engineer / Tech Lead
Full-stack engineer leading feature development across Zendesk's knowledge management ecosystem. Driving AI-powered features, platform integrations, and frontend architecture across 15+ repositories.
View full experience →Selected Projects
Connected Knowledge Platform
A platform enabling Zendesk customers to ingest knowledge from third-party sources directly into their Help Center for AI-powered search and agent assistance.
Quick Answers (Generative Search)
An AI-powered feature that generates direct answers to user search queries in Help Center, synthesized from existing knowledge base articles using RAG.
Macros Admin Rewrite
A ground-up rewrite of the Zendesk macros management experience — modern Admin Center with rich text editor, AI-powered suggestions, and manual reordering.
Recent Writing
The Rewrite-in-Rust Trap
Bun and Postgres-in-Rust reimplementations grab headlines, but most teams reaching for a ground-up rewrite are misdiagnosing a problem a rewrite can't actually fix.
When PostgreSQL Is Enough
Before reaching for Redis, Elasticsearch, and a message queue, check whether Postgres already does the job — a practical guide to delaying infrastructure complexity.
Public Agent Benchmarks Lie About Your Codebase
Coding agents that top public evals stall out on a real multi-million-line monorepo, and the gap tells you more about how to structure code than about the models.
Interested in working together or just want to say hello?